What happens if you get a low food hygiene rating
By the Daybook teamPublished 20 October 2026Last checked 20 October 2026
Covers: All four UK nations, with differences noted
The short answer
A low rating is published online and, in Wales and Northern Ireland, must be displayed. Read the report, fix every point, and then use the right to reply, request a re-rating visit, or appeal if you think the rating is wrong.
First, read the report properly
The officer’s report lists what they found and what needs fixing. Split it into things you can fix today, this week, and things that need money or a contractor. If anything is unclear, call the officer: they would rather you understood than guessed.
Your three options
| Option | Use it when | How |
|---|---|---|
| Appeal | You think the rating is wrong or unfair | In writing to the council, usually within 21 days. A different officer considers it. |
| Right to reply | You want customers to see your side or your fixes | Send the council your response; it’s published next to your rating. |
| Re-rating visit | You’ve fixed the problems | Request a re-visit from the council. Many councils charge a fee. |
Fix the records as well as the kitchen
Ratings are often held down by the management score: missing records, no food safety management system, or staff who can’t explain the checks. Cleaning the kitchen fixes one area. Getting signed, dated records going every day fixes another.
A two-week recovery plan
- Day 1: deal with anything urgent the report lists.
- Days 1–3: update your food safety management system and brief every member of staff.
- Days 1–14: keep complete daily records: temperatures, cleaning, opening and closing checks.
- Day 14: review the records, then request a re-rating visit.
Free template
Inspection day checklist (PDF)
Sources
- GOV.UK: food hygiene ratings
- GOV.UK: FHRS guidance for businesses (appeal, right to reply, re-visit forms)
Rules can change and differ between England, Wales, Scotland and Northern Ireland. Check with your local authority food safety team if you’re unsure. Daybook helps you keep records. It does not give legal advice or certify training.
Keep this record on your phone
Inspection record, signed and dated.
Daybook is the food safety diary for UK kitchens. Staff sign each check on their own iPhone; the office reads the week and makes an inspection record for any dates.